Beware of Unidentified Calls or Attempts to Gain Access to Your Online Banking Account
If you receive an unidentified call or voicemail about your online banking account, and you believe it to be suspicious or fraudulent, please hang up immediately and contact us at 800-475-1150. We are available to assist you.
Important Tips: Never provide your credit or debit card information, or online banking credentials to someone who calls you unsolicited. Be suspicious of any caller who asks for your personal information, such as your Social Security number or bank account number. If you are unsure about the legitimacy of a call, hang up and call us directly at 800-475-1150. We will never contact you to ask for your personal information or login credentials. A message from Collins Community Credit Union will always include identification.
Allow us to share some exciting features that will soon be available to you:
Lightning-Fast Information - Say goodbye to waiting on hold. Our Interactive Voice Response (IVR) system is at your service 24/7, providing instant answers to your inquiries. Whether you need to check your balance, transfer funds, or just have a quick question, our IVR system has got you covered. We are also introducing text messaging with additional guides and tools for added convenience, making banking even more accessible.
Website Chat - Experience personalized self-service access at your fingertips, any time of day. Whether you're browsing our website or need assistance with a specific transaction, the answer is just a click away.
Next-level Security - Your peace of mind is our priority. That's why we're implementing state-of-the-art biometric voice authentication. This means that we will be able to authenticate your identity using your voice. Managing your finances will be quick, easy, and safer than ever before. Simply enroll once and enjoy the confidence of knowing your personal information is secure.
With these enhancements, you’ll be in control, getting the information you want when you want it. Stay tuned for detailed updates as we unveil these exciting features in the coming weeks. We can't wait to introduce you to a whole new level of banking convenience and member service.
The future is here, and it's all about YOU!
